Show All Answers

1. Do I need to provide my insurance card?

You will be asked to provide your Access DuPage, Medicaid, and/or Medicare card-at the time of registration. It is important that DuPage County Health Department has your current, complete, and accurate medical insurance for billing purposes to avoid additional out of pocket costs.

2. Will I get a billing statement?

If you are uninsured or your insurance company does not pay for your treatment in full, we will send a client statement in the mail.

Sometimes insurance plans do not cover the entire cost of your care, resulting in a "client responsibility amount." You are responsible for this portion of the bill. We will send you a statement after your insurance has paid to notify you of any remaining balance.

3. Can I pay my bill over the telephone?

No, we no longer accept payment over the telephone.

4. The DuPage County Health Department is my Representative Payee (Rep Payee), and I haven’t received my check. Who do I contact?

Call your clinician; they will be able to help you.