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1. How do I receive services?

The first step to receiving services is to contact Intake and Referral. The staff at Intake will do an initial screening to determine what services you qualify for and help connect you to those services.

2. How are services covered?

Fees for outpatient mental health services are partially covered by Medicaid, Medicaid MCOs, or Medicare. A fee scale will be used based on individual circumstances, along with assistance to apply for benefits if uninsured. If you are assessed with a fee, please pay at time of service and at a minimum.

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1. Who is eligible?

Adults over the age of 18 who are involved in the criminal justice system and are struggling with substance use (alcohol and/or drugs) are eligible. Additionally, treatment is provided to those with Medicaid/MCO coverage, or with no insurance coverage. Those with private insurance coverage are encouraged to use a provider in the community who accepts his/her insurance plan.

2. What is the cost?

The cost for treatment is typically covered by Medicaid/MCO. If someone is not eligible for Medicaid/MCO, income will determine eligibility for treatment to be reimbursed by one of our state contracts. A sliding fee schedule based on national poverty guidelines is also available for non-insured, DuPage County residents.

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1. Where are classes held?

Classes are held at:
Linda A. Kurzawa Community Center
115 N County Farm Road
Wheaton, IL 60187

2. Is there a fee associated with the class?

The cost of the class is $40 per class ($80 total for the two classes).

3. When are the classes held?

Classes are rotated between adults and adolescents, but are generally held on Tuesday and Thursday evenings, 6 to 7:30 p.m.

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1. Who is eligible?

Adults over the age of 18 who are involved in the criminal justice system and are struggling with substance use (alcohol and/or drugs) are eligible. Additionally, treatment is provided to those with Medicaid/MCO coverage or with no insurance coverage. Those with private insurance coverage are encouraged to use a provider in the community who accepts his/her insurance plan.

2. What is the cost?

The cost for treatment is typically covered by Medicaid/MCO. If someone is not eligible for Medicaid/MCO, income will determine eligibility for treatment to be reimbursed by one of our state contracts. Sliding fee schedule based on national poverty guidelines is also available for non-insured, DuPage County residents.

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1. What is the average length of stay at Crisis Residential?

The average length of stay is 3 to 5 days; however, individual treatment needs are assessed throughout.

2. How do I find out more about Crisis Residential?

Contact Crisis Services at 630-627-1700 for more information.

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1. Where do I find more information about the State’s Early Intervention programming? What Child and Family Connection office serves my area?

You can find information at Early Intervention Central Billing Office (EICBO).

The Illinois Department of Human Services-Bureau of Early Intervention has a contract with all providers (therapists), interpreters and translators. Each independent provider or agency is paid through the Department of Human Services.

The Child and Family Connections office (CFC 5 covers all of DuPage County, Illinois) is the single point of entry for infants and toddlers with a diagnosis or developmental delay to connect with Early Intervention supports and services. The CFC connects families to supports and services by authorizing the providers, interpreters and translators necessary to comply with the family's individualized Family Service Plan (IFSP).

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1. What are the eligibility requirements?

The Mental Health Court Alternative Program (MICAP) program is for adults over the age of 18. In order to determine eligibility, the DuPage County State's Attorney, the person's attorney, and the judge must all agree with the referral for screening. If all parties agree, a formal screening and mental health assessment are completed to determine clinical eligibility.

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1. How does someone get referred to this program?

The Post Crisis Response Team (PCRT) team follows up on mental health calls that come through the DuPage County Sheriff's Office or from a partner law enforcement agency that may request follow-up.

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1. Do I need to provide my insurance card?

You will be asked to provide your Access DuPage, Medicaid, and/or Medicare card-at the time of registration. It is important that DuPage County Health Department has your current, complete, and accurate medical insurance for billing purposes to avoid additional out of pocket costs.

2. Will I get a billing statement?

If you are uninsured or your insurance company does not pay for your treatment in full, we will send a client statement in the mail.

Sometimes insurance plans do not cover the entire cost of your care, resulting in a "client responsibility amount." You are responsible for this portion of the bill. We will send you a statement after your insurance has paid to notify you of any remaining balance.

3. Can I pay my bill over the telephone?

No, we no longer accept payment over the telephone.

4. The DuPage County Health Department is my Representative Payee (Rep Payee), and I haven’t received my check. Who do I contact?

Call your clinician; they will be able to help you.

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1. Do I need to provide my insurance card?

You will be asked to provide your Access DuPage, Medicaid, and/or Medicare card-at the time of registration. It is important that DuPage County Health Department has your current, complete, and accurate medical insurance for billing purposes to avoid additional out of pocket costs.

2. Do I have to pay a co-pay for doctor visits?

Yes. Depending upon your insurance coverage, you may be required to pay a portion of your co-pay or co-insurance amount for the services provided. Medicare requires an annual deductible, as well as 20% per doctor/therapist visit.

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1. Are Board of Health meetings open to the public?

Yes. All meetings of the Board of Health are open to the public.

2. May I address the board during the meeting?

Yes. The meeting agenda allows time for public comment.

3. How long do your meetings usually last?

Meetings in general usually end between 7 and 8 p.m. In rare cases, meetings may go longer based on the material being covered.

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1. What are TB symptoms?

Symptoms of Tuberculosis (TB) depend on where in the body the TB bacteria are growing. TB bacteria usually grow in the lungs. TB in the lungs may cause:

• A bad cough that lasts longer than 2 weeks
• Coughing up blood or sputum (phlegm from deep inside the lungs)
• Fatigue, fever, night sweats, loss of appetite
• Pain in the chest
• Shortness of breath

Children may have different symptoms, such as failure to thrive and lethargy/inactivity.

2. How can I get tested for TB?

Make an appointment at the Health Department by calling 630-682-7400 or at your doctor's office for a Tuberculosis (TB) skin test or Interferon-Gamma Release Assays (IGRA) blood test.

3. What should I bring to my appointment?

If this is your first appointment, please bring any previous skin test results, blood test results, and/or any chest x-rays.

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1. Where can I find data on the health of DuPage County, such as the number of hospital visits for certain conditions or the median household income?

There are multiple resources for data on health in DuPage County:

• The Impact DuPage website has a Community Dashboard with over 100 indicators of well-being in DuPage County.
• For opioid-related data, visit the HOPE DuPage website.
• Find data on communicable diseases.
• The Population Health Unit maintains a list of sources of public health data at the national, state, and local level. (Public Data Resource List July 8, 2019 (PDF))

If you cannot find the information you are looking for, please email Impact DuPage.

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1. How do I report a public health emergency?

Call 630-682-7207.

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1. How can I learn how to make my daycare or preschool healthier for children?

Get Endorsed by the Children’s Environmental Health Network (CEHN) Eco-Healthy Child Care to learn about making your child care facility healthier.

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1. Can I see a doctor for my pregnancy if I don’t have health insurance?

Yes. You will see a Community Health Worker who will enroll you in health insurance prior to seeing the doctor.

2. What other services are offered for pregnant women?

The DuPage County Health Department can offer pregnant women many services, like:

• Behavioral Health Services
• Dental Care
• Family Case Management
• Immunizations
• Obstetrics (OB) exams
• Women, Infants, and Children (WIC)

3. What hospital will I deliver at?

The Advocate doctors deliver at Good Samaritan Hospital in Downers Grove.

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1. How can I check on the status of my application?

You can follow up with the CHW who completed your application, or you can create an account on the ABE website and check on the status of your account from your smart phone or personal computer. Create an account by logging into the ABE website and follow the instructions to create an account.

2. How can I apply for benefits (medical, food, cash, access)?

DHS office in person or by phone at 1-800-843-6154 |1-866-324-5553 TTY

Online or call DCHD at 630-682-7400 to schedule an appointment.

3. Can I have both Medicare and Medicaid?

Yes. Medicare beneficiaries who meet eligibility standards for Medicaid may apply and qualify for dual coverage.

4. How can I get help with my redeterminations (Medical, Snap, Snap and Medical, Mid-point)?

Complete and sign the form and return with required verification via fax, mail, or MMC (Manage My Case). Follow steps included in the Redetermination (REDE) Notice.

Call DCHD to schedule appointment with CHW for assistance at 630-682-7400.

5. How do I cancel My Medicaid Case?

Online at MMC. You can also contact the DHS local office in person or by phone at 1-800-843-6154 |1-866-324-5553 TTY

6. What should I do if I suspect Medicaid or SNAP fraud?

If you suspect Medicaid or SNAP/Welfare fraud, please click here or call the Medicaid/Welfare Fraud Hotline at 1-844-453-7283/1-844-ILFRAUD.

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1. Do you host health fairs?

No. The Health Department participates in health fairs throughout the county.

2. What do you provide at health fairs?

We provide information on Health Department services for DuPage County residents.

3. Do you offer health screenings at health fairs?

No. The Health Department does not offer blood pressure, blood sugar, or cholesterol screenings at health fairs. A resource for health screenings may be local community colleges with a nursing program.

4. Do you offer flu shots at health fairs?

No. The Health Department does not offer flu shots at health fairs.

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1. Where can I get a flu shot?

The Health Department recommends checking with your physician’s office or local pharmacy for the availability of flu vaccine. Flu shots at NOT available at health fairs.

2. How do I order, or make a correction to, a birth certificate?

To order a birth certificate, the child must have been born in DuPage County. You can order a birth certificate online, by mail or in person.

For more information, please visit Birth Certificates

3. Is the DuPage County Health Department hiring?

At the DuPage County Health Department, you will find a diverse and friendly work environment with a team dedicated to our mission. You will find work that challenges you professionally while allowing you to contribute to the health of the community in meaningful ways.

For a complete list of open positions,please visit Job Opportunities.

4. Does the DuPage County Health Department offer WIC?

The Women, Infants, and Children (WIC) Program provides nutrition education, breastfeeding support, community referrals and vouchers for nutritious supplemental foods at no cost to eligible pregnant, postpartum, or breastfeeding women, infants and children living in DuPage County.

For more information, please visit Women, Infants, and Children (WIC).

5. What dental services are available to DuPage County residents?

Oral health is an important part of overall physical health. The DuPage County Health Department provides dental services for eligible children and adults at two locations. Clients must meet financial requirements and be residents of DuPage County.

For more information, please visit Dental Services.

6. Does the DuPage County Health Department offer immunizations?

Immunizations are offered at the Wheaton, Westmont, and Lombard Offices. Both childhood and adult immunizations are available.

For more information, please visit Immunizations

7. What behavioral health services are available for DuPage County children, adolescents and adults?

Behavioral Health Services provides a wide range of services for DuPage County residents who are experiencing symptoms related to mental health or substance use, which may be impacting your daily life.

For more information, please visit Behavioral Health Services.

If an individual is experiencing a crisis, please call Crisis Services at 630-627-1700, 24 hours a day, 7 days a week. For more information, please visit Crisis Services.

8. Does the DuPage County Health Department offer tuberculosis (TB) services?

The DuPage County Health Department provides clinical TB services, provider and community education, case management to all active TB cases, contact investigations and immigrant follow-up clearance.

To learn more, please visit Tuberculosis (TB) Services.

9. How do I learn about food permits and food safety?

In the State of Illinois, there are three types of certification/training requirements for staff working in a food service establishment.

DuPage County Health Department’s food program is responsible for permitting and regulating over 4,000 food service facilities operating in the County. To learn more, please visit Food Education

To learn more about food safety, please visit Food Safety

To learn about food permits, please visit Food Permits.

10. What is West Nile virus?

Mosquitoes transmit serious and sometimes fatal diseases, such as West Nile virus (WNV), to horses, humans and their pets. The DuPage County Health Department conducts surveillance activities for West Nile virus (WNV) seasonally, from May through October.

To learn more, please visit West Nile virus

11. What services does the DuPage County Health Department offer for overseas travel?

Some immunizations for foreign travel are available by appointment only. For a list of immunizations currently available, please call 630-682-7400.

For more information, please visit Travel Clinic.

12. Where can I find information about sexually transmitted diseases (STDs) and human immunodeficiency virus (HIV)?

The DuPage County Health Department offers STD testing by appointment only at our Wheaton office. To make an appointment please call: 630-682-7400. There is a $50.00 fee for the complete clinic. Spanish speaking interpreters are available.

For more information, visit the STD Clinic page.

13. What sewage and septic services are offered for DuPage County residents?

The goal of DuPage County Health Department’s private sewage disposal system program is to protect public health through the elimination of disease hazards and nuisances resulting from improperly disposed and/or treated wastewater.

If you have any questions regarding obtaining a permit for installing a new septic system or repairing a septic system, please visit Sewage and Septic.

14. What information is available for health concerns, such as radon, mold, cleaning after a flood and bedbugs?

For information about these concerns and more, please visit Community Environmental Health

15. What links are offered on the DuPage County Health Department website?

DuPage County Health Department provides links to publicly available websites that are government-owned or -operated (e.g., Centers for Disease Control and Prevention, Illinois Department of Public Health, Food and Drug Administration) and other government-owned or -operated websites that provide information and/or services, as a public service only.

DuPage County Health Department neither endorses nor guarantees in any way the external organizations services, advice, or products included in these website links. Furthermore, DuPage County Health Department neither controls nor guarantees the accuracy, relevance, timeliness or completeness of the information contained in website links.

Requests to link the DuPage County Health Department website to non-government-owned or -operated websites will not be considered and queries will not be answered. Additionally, requests and suggestions to improve the DuPage County Health Department website performance, traffic, etc., will not be considered, and queries will not be answered.

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1. How do I request medical records for my child?

To request that a copy of your child’s medical records be released to you or another provider, you must complete a release of information form. The form can be returned to the address listed above via mail/fax or delivered in person.

2. How do I request records for another adult?

To obtain a copy of your medical records for an adult, you must have their consent. This can be demonstrated by providing legal proof (i.e. medical power of attorney, personal representative or proof of guardianship).

3. How long will it take to get my records?

Please allow 30 days for your request to be processed.

4. In what format can I get my medical records?

You may receive your records on paper, CD, or sent via secure e-mail.

5. Who is authorized to sign the release of information form?

Anyone age 18 or older is authorized to sign the form.

6. How do I request my COVID-19 Vaccine Record?

If you received the COVID-19 vaccine at the DuPage County Health Department:

Please follow instructions located on our website to request your medical records.

OR

Register for Illinois Resident Immunization Portal (Vax Verify)

Home (illinois.gov)  

If you have any questions, please call the Illinois Department of Public Health Immunization Section at (217) 785-1455  

If you received the COVID-19 vaccine at another location in Illinois:

Complete the Authorization to Release Immunization Records form and fax with your signature to (217) 524-0967 or email to [email protected]

https://dph.illinois.gov/sites/default/files/forms/authorization-release-immunization-records-030718.pdf

OR

Register for Illinois Resident Immunization Portal (Vax Verify)

Home (illinois.gov)  

If you have any questions, please call the Illinois Department of Public Health Immunization Section at (217) 785-1455  

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1. What should I know about my appointment?

Do not urinate within an hour of your appointment time for testing purposes. For females, please reschedule if you have your menses/period.

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1. Is the Better Birth Outcomes program available after I deliver the baby?

Yes. The Nurse will follow you until 6 weeks postpartum. After that, you can be enrolled in the Family Case Management program or Healthy Families program.

2. Can you help me find a doctor for my pregnancy?

Yes. The Nurse will provide you a list of doctors whom you can choose from in the area. We also have obstetrics (OB) doctors at a few of our locations, and you can ask the Nurse to help you schedule an appointment at those offices.

3. Is there a cost to be in the Better Birth Outcomes (BBO) program?

No. The program is free.

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1. How can I sign up for the Family Case Management program?

Call 630-682-7400 for more information if you meet all of the following criteria:

• Live in DuPage County
• Low income (under 200% of the federal poverty level)
• Pregnant and/or have an infant up to 1 year of age

2. Is there a cost for the Family Case Management Program?

No. The Family Case Management program is free.

3. Can you help me find a car seat, crib, and other things I will need for my baby?

Yes. We provide referrals and resources in the community to meet your needs.

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1. How do I enroll in the Healthy Families DuPage program?

Contact the DuPage County Health Department at 630-682-7400, or complete the Healthy Families DuPage Referral Form (PDF) and fax it to us at 630-510-5434 or mail it to us:
DuPage County Health Department
111 N County Farm Road
Wheaton, IL 60187

2. What is the cost of enrolling in this program?

The Healthy Families DuPage program is free.

3. What if I do not qualify for the Healthy Families DuPage program?

Contact us at 630-682-7400 or submit a Healthy Families DuPage Referral Form (PDF) and we will connect you to a program that you may qualify for.

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1. What foods does WIC provide?

Women and children may receive:

• Cheese, tofu, or yogurt
• Eggs
• Fresh fruits and vegetables
• Iron-fortified cereals
• Juice
• Legumes (dry peas, beans) or peanut butter
• Milk (cow’s, lactose-free or soy)
• Whole grain options
  • Brown rice
  • Oatmeal
  • Soft corn tortillas or whole wheat flour tortillas
  • Whole grain bread or buns
  • Bulgar

Women who are breastfeeding exclusively may also receive tuna fish or pink salmon, as well as extra calcium rich foods, juice, and protein rich options. Newborns who are not breastfeeding receive formula and, starting at 6 months of age, will receive infant cereal and infant baby food.

2. What kinds of breastfeeding assistance do you provide?

The Health Department offers WIC-certified lactation consultants (IBCLC), counselors (CLC), and breastfeeding peer counselors (BFPC) on staff who are available to provide breastfeeding support. WIC has a dedicated place to breastfeed your infant and can assist you in getting your own breast pump.

3. What do I need to bring to an appointment?

Bring the following to your first WIC appointment:

• Identification
  Examples:
  • Driver’s license
  • Photo ID
• Proof of address
  Example: utility bill or recent mail with dated postal stamp
• Proof of birth
  Examples:
  • Birth certificate for your infant or child (hospital or legal)
  • Crib card
  • Shot record
• Proof of income
  Examples:
  • Paycheck stubs
  • Income tax form

4. How long will my appointment take?

Appointment times vary. Please allow one-to-two hours, depending on the size of your family. You may bring a beverage and snack from home.

5. What will happen at my appointment?

After reviewing your health, medical, and nutrition history, a dietitian, nutritionist or public health nurse will share health and nutrition information and answer your questions. You will receive up to three-months of food benefits.

6. Where can I use my WIC benefits?

You will get a list of WIC food vendors that accept EBT card, a shopping list and a WIC food list.

7. What if I lose my WIC EBT card?

WIC can replace your EBT card. Please use your BNFT app to lock benefits and notify your local WIC office.

8. When can my infant start solids?

WIC follows the American Academy of Pediatrics (AAP) guidelines, which recommend infants start solid foods at 6 months of age.