We are committed to providing the best possible care and services at the DuPage County Health Department. If at any time, you have a concern regarding the quality of your care, treatment, or services, please follow our steps.

Complaints & Grievance Policy

  1. When reasonable, first contact the staff person(s) with whom you have a grievance. If this is not possible or you are still not satisfied, you may contact his or her supervisor and/or the program Assistant Director, when applicable.
  2. If after speaking to management staff, your grievance is not resolved, you are encouraged to email the Client Advocate or call at 630-221-7804. The Client Advocate is responsible for investigating all complaints, concerns, and/or grievances.
  3. If after contacting us, you do not feel your concerns have been addressed, patient safety concerns can be reported to the Joint Commission using Report a Patient Safety Event, by fax to 630-792-5636, or by mail to:
    Office of Quality and Patient Safety
    The Joint Commission
    One Renaissance Boulevard
    Oakbrook Terrace, IL 60181

Last Updated: 5/2/2023