How to Schedule an Appointment
Main Phone Number: 630-682-7400
Hours of Operation
Monday through Friday
8:00 a.m. to 4:30 p.m.
If you are experiencing a medical or psychiatric emergency:
- Call 911
- Go to your nearest emergency room
- Call our Crisis Unit at 630-627-1700
What to Expect When You Call to Schedule an Appointment
Please listen carefully to our menu options and select the prompt for the service you wish to schedule. When speaking to a scheduling representative, they will ask you to provide basic demographic information, including your name, date of birth, address, and insurance information. Please have your insurance card ready.
We strive to provide our clients with a best-in-class customer experience. When you schedule an appointment with DCHD we will send reminders for most scheduled appointments (Behavioral Health, WIC, Immunization, TB).
If you need to cancel or reschedule an appointment, please contact us at 630-682-7400 as soon as possible, at least 24 hours prior to your scheduled appointment. This gives us time to schedule other patients who may be waiting for an appointment. You may also cancel your appointment through our reminder messaging directly. If you are experiencing issues with the reminder feature or aren’t getting reminders for your appointments, please call our office and speak with an agent who can assist you.
For more information, please visit Notice of Privacy Practices
Comprehensive Terms and Conditions
Get Connected. Get Help. 211 is the number to call when you don’t know who to call. Residents in DuPage County can dial 211 for additional information and resources in the County. 211 is available 24/7 and 365 days per year.
For more information on our financial assistance program please contact our financial assistance team.
Last Updated: 6/20/2023
Our Scheduling Team is dedicated to providing a "best-in-class" customer service experience to all individuals seeking services. Our centralized scheduling team will assess needs, provide education, schedule and if needed provide referrals to appropriate community resources.